Business Process & Tool Support Manager

Company: T-Mobile
Location: Overland Park
Posted on: November 1, 2024

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!This role is based in Overland Park, Kansas.

The Business Process and Tool Support Manager is an individual contributor working closely with software, network and systems engineers to design, implement, and deploy scaleable and agile solutions to meet customer requirements. Supporting deployment in highly available environments is critical. This role leads architecture and design of various software components focused on creating applications designed to enable third party interraction. Candidate will solve complex, multi-faceted problems; and deliver simplified solutions that allow the department to seamlessly provide service excellence. Qualified candidate will bring C#, Object-Oriented programming, Visual Studio, Dynamics, SQL Server and other related skills.

Within the Shared Services Organization of Finance, Procurement & Supply Chain (FP&SC) Magenta Service Center (MSC).Job Responsibilities:Technical Engineering Services

• Developing software solutions; conducting tests and inspections; preparing reports and calculations. Expected to supervise associate engineers on occasion.
• System protocols, operations and data flows. Current technology benefits. Expected to independently develop a full software stack. Define and utilize the building blocks, interactions, dependencies, and tools required to complete software and automation work. Independent study of current technology.Technical Leadership
  • Collaborates with technical teams and utilizes system expertise to deliver technical solutions.
  • Continuously learns new technologies.Technical Writing
    • Writes basic documentation on how technology works. Contributes clear documentation for new code and systems used.
    • Documenting systems designs, presentations, and business requirements for consumption at the engineer level.Technology Strategy
      • Contributes to emerging technologies to deliver business goals.
      • Understands current technology that supports business goals. Understands system protocols, how systems operate and data flows. Aware of current technology benefits. Expected to independently develop a full software stack. Understands the building blocks, interactions, dependencies, and tools required to complete software and automation work. Independent study of current technology is expected. Interact with system engineers to define system requirement and/or necessary requirements for automation.Innovation
        • Presents new ideas which improve an existing system/process/service utilizing new frameworks.
        • Express new perspectives based on independent study of the industry.
        • Review current company processes to highlight questions that may drive process refinement.Education:
          • Bachelor's Degree - Computer Science or Engineering (Required)Work Experience:
            • 4-7 years experience in technical engineering experience (Required)
            • Effective communication and the ability to communicate with non-technical groups (Required)Knowledge, Skills and Abilities:
              • Object-oriented programming (Required)
              • Scripting C # (C sharp) (Required)
              • SQL (Required)
              • Visual Studio (Required)#LI-Hybrid#LI-Corporate* At least 18 years of age* Legally authorized to work in the United StatesTravel:Travel Required (Yes/No):NoDOT Regulated:DOT Regulated Position (Yes/No):NoSafety Sensitive Position (Yes/No):NoBase Pay Range: $76,400 - $137,900Corporate Bonus Target: 15%The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ290019&paradox=1At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out .Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

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