Analyst, Technical - CMDB CI Librarian

Company: T-Mobile
Location: Overland Park
Posted on: November 1, 2024

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!Job Overview
The Technical Analyst uses DevOps practices and tools to analyze and deliver predictable and repeatable solution design artifacts that enable continuous solution delivery by domain DevOps and operations teams.Job Description:A Technical Analyst in the CMDB Governance Team is a Service Now CMDB Librarian / Data Stewart who will:

• Identify, prioritize and remediate CMDB data quality issues.
• Ensure that ServiceNow configurations and processes adhere to organizational policies, regulatory requirements, and industry best practices.
• Ensure that users have a positive experience with the ServiceNow platform, meeting their needs and expectations effectively
• Collaborate with various stakeholders and end users like application owners, network engineers, hardware asset distribution center, retail business unit to remediate data issues as needed.
• Work in a dynamic team environment and experienced in Agile process.Job Responsibilities:
  • Technical Writing & Communications
  • Translates business requests (Customer Journey's, EPIC's, or Business User Stories) into technical user stories, system diagrams, and low-level design documents, taking into consideration potential data sources.
  • Assists in the development of design specifications and deliverables that support system functions and enhancements.
  • Solutions analysis and Design
  • Participates in functional scope analysis and detailed solution design of the processes/systems impacted on work plan for each project assigned.
  • Identifies improvements to project efficiency, speed and quality within domain and makes recommendations to team leaders.
  • Project Engagement
  • Maintains and communicates project risks, team activities and project status to team leads, project managers, and leadership.
  • Solution Planning
  • Collaborates with business and IT partner teams to develop business capability and technology roadmaps, provides education on potential process and system solution options, and drives business/IT investigation of emerging strategic capabilities.
  • Participates in analysis and translation of business, information, and technical requirements to achieve IT solutions that meet business needs.Education:Bachelor's Degree in Computer Science or a related field. In lieu of degree, equivalent industry experience may be considered. (Required)Work Experience:2-4 years Related work experience. (Required)Knowledge, Skills and Abilities:Software Development Proficient in modern software development, integration and delivery practices using DevOps and Agile methodologies (Required)Agile (Required)Architecture Hands on experience with micro-service based service architectures, their components and supportive database technologies (Required)DevOps (Required)SCRUM (Required)Integration (Required)* At least 18 years of age* Legally authorized to work in the United StatesTravel:Travel Required (Yes/No):YesDOT Regulated:DOT Regulated Position (Yes/No):NoSafety Sensitive Position (Yes/No):NoBase Pay Range: $69,000 - $124,500Corporate Bonus Target: 10%The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ295349&paradox=1At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out .Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile, Shawnee , Analyst, Technical - CMDB CI Librarian, IT / Software / Systems , Overland Park, Kansas