Best Buy Technology Support Specialist

Company: Best Buy
Location: Manhattan
Posted on: November 1, 2024

Job Description:

Job Summary: As a Geek Squad Agent at Best Buy, you will be the first point of contact for customers seeking technology support and solutions. We provide the training and resources needed to deliver exceptional service and help customers overcome tech challenges.Key Responsibilities:

• Provide timely and positive service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, and providing accurate time estimates for next steps
• Help set up and repair technology devices for customers
• Monitor service queues and provide accurate status updates to customers
• Clearly communicate and partner with fellow agentsRequirements:
  • Experience using and learning about consumer electronics
  • Ability to work successfully as part of a team
  • Ability to prioritize and multi-task in a fast-paced environment
  • Ability to work a flexible schedule, including holidays, nights, and weekendsAbout Best Buy:As part of the Best Buy team, you will help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible.

Keywords: Best Buy, Shawnee , Best Buy Technology Support Specialist, IT / Software / Systems , Manhattan, Kansas