IT SERVICE DESK INTERN

Company: Tepa Companies
Location: Kansas City
Posted on: October 19, 2024

Job Description:

ABOUT THE TEPA COMPANIES

Established in 2005 and owned by the Paskenta Band of Nomlaki Indians, The Tepa Companies deliver comprehensive and sustainable solutions to federal, state, local and private-sector clients throughout the United States. The tribally owned companies work independently and collaboratively to provide wide-ranging construction, engineering, environmental, industrial, staffing and technology services.

When you join Tepa Companies, you have the opportunity to expand your entrepreneurial skill set while growing professionally alongside the best in the industry. You will have the opportunity to impact your team, the organization as a whole and subsequently, our Tribe.

We seek out top talent to provide the best services for our clients. We focus on being a responsible company for our employees and their families by creating a culture that reflects our core values and offering competitive pay and benefits packages. Tepa Companies is an equal opportunity employer and encourages diversity in the workforce.

LOCATION: Hybrid - Kansas City, MO

ABOUT THE JOB

Tepa Companies is seeking an IT Service Desk Intern to assist the Senior Service Desk Analyst in resolving high-level end-user and management issues. This role is a single point of resolution for local support, remote, and field users in a growing company. This role is very visible within the company and will have the opportunity to positively impact the organization. This internship is a paid opportunity for 10-12 weeks for 2025 Summer and is expected to start end of May when classes are done. The work schedule will be approximately 40 hours a week dependent on workload and school schedule.

Job Functions:

• Collaborates with team members on troubleshooting
• Under supervision responds to and follows up with service desk tickets from KACE via phone, email, chat, and in person.
• Assists with investigations and implementation of solutions to technical issues for end-users and collaborates with co-workers on the IT team to help
• Assists with technical support for Microsoft, Adobe, and other business applications
• Installs, documents, and troubleshoots desktop software for production staff under supervision
• Shadows and assists the Senior Help Desk Analyst on problem management
• Works closely with the IT Asset Administrator to assist in asset tracking with employee/contractor moves, adds, and changes
• Customer-focused to our internal and external clients
• Works with a sense of urgency
• Good communication skills both written and oral
• Other duties as assigned WHAT WE'RE LOOKING FOR
  • Pursuing a bachelor's degree in information technology, computer science or another related field from accredited program
  • Applicant must be within two years of completing degree
  • Desktop troubleshooting a plus
  • Microsoft Applications

Keywords: Tepa Companies, Shawnee , IT SERVICE DESK INTERN, Other , Kansas City, Kansas