Customer Service Rep-Healthcare
Company: NTT DATA
Location: Kansas City
Posted on: October 23, 2024
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Job Description:
NTT DATA Services currently seeks Remote Healthcare Customer
Service Repsto join our team in Kansas City, KS (must be 2 hours
away from the Overland Park Area. - MUST be able to commute into
the office for any technical issues)
Customer Service Representative is the face of Healthcare and
impacts members' service experience by manner of how customer
service inquiries and problems via telephone, internet or written
correspondence are handled. Customer inquiries are basic and at
times complex nature. Engages, consults and educates members based
upon the member's unique needs, preferences and understanding of
Healthcare plans, tools and resources to help guide the members
along a clear path to care.
Role Responsibilities
- Answers questions and resolves issues based on phone
calls/letters from members, providers, and other departments.
Triages resulting rework to appropriate staff. Documents and tracks
contacts with members, providers and plan sponsors.
- The CSR guides the member through their members plan of benefits,
Healthcare policy and procedures as well as having knowledge of
resources to comply with any regulatory guidelines.
- Creates an emotional connection with our members by understanding
and engaging the member to the fullest to champion for our members'
best health.
-Taking accountability to fully understand the member's needs by
building a trusting and caring relationship with the member.
Anticipates customer needs.
- Provides the customer with related information to answer the
unasked questions, e.g. additional plan details, benefit plan
details, member self-service tools, etc.
- Explains member's rights and responsibilities in accordance with
contract.
Required Skills/Experience
2+ years Customer Service experience in a transaction based
environment such as a call center or retail location preferred,
demonstrating ability to be empathetic and compassionate.
Education: Verifiable high school diploma or GED and have 2+ years
of relevant work experience.
Hours: M-F 8:00am - 5:00pm
NTT DATA Services is an equal opportunity employer and considers
all applicants without regarding to race, color, religion,
citizenship, national origin, ancestry, age, sex, sexual
orientation, gender identity, genetic information, physical or
mental disability, veteran or marital status, or any other
characteristic protected by law. We are committed to creating a
diverse and inclusive environment for all employees. If you need
assistance or an accommodation due to a disability, please inform
your recruiter so that we may connect you with the appropriate
team.
Where required by law, NTT DATA provides a reasonable range of
compensation for specific roles. The starting hourly range for this
remote role is $21.00. This range reflects the minimum and maximum
target compensation for the position across all US locations.
Actual compensation will depend on several factors, including the
candidate's actual work location, relevant experience, technical
skills, and other qualifications.
This position is eligible for company benefits that will depend on
the nature of the role offered. Company benefits may include
medical, dental, and vision insurance, flexible spending or health
savings account, life, and AD&D insurance, short-and long-term
disability coverage, paid time off, employee assistance,
participation in a 401k program with company match, and additional
voluntary or legally required benefits.
#INDHRS
Keywords: NTT DATA, Shawnee , Customer Service Rep-Healthcare, Sales , Kansas City, Kansas
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